Troubleshooting
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      Error: At Encryptics Controller

      Date Published: 10/27/2022

      Keyavi Portal

      Keyavi users

      If a user receives an Error message in the Portal with the term “Encryptics,” this is usually due to a brief interruption in Keyavi services and can be remedied by refreshing or clearing cache. 

      If this error is persistent, check the client secret for the app (i.e., Portal, Keyavi Web, Keyavi Viewer) and ensure that the client secret is not expired and correct in the IIS server web config for that application. 

       For more information on Client secrets, see the deployment guide.  

      Graphical user interface, text, application Description automatically generated