Keyavi Product Support Knowledge Base

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Keyavi Product Support Knowledge Base

Keyavi Desktop Application

Keyavi Desktop Application

Learn how to protect files and folders, open IKD files, manage protected files and user profiles, and update settings.

How does backwards compatibility work with Keyavi?

Use Keyavi

Protect files and folders

Open an IKD file

Manage protected data

Keyavi native applications

Manage user profiles

Error: Desktop application Crash When Logging In

Delete a profile

Set a default profile

Change to another profile

Add a new profile

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Update the settings

Change themes

Register a location

Uninstall and install Keyavi

Uninstall Keyavi

Download and install the latest Keyavi version

Troubleshooting

“Unsupported browser” message when signing in to the Windows Keyavi Desktop application

Error: Alert Your request to access the IKD file cannot be sent

Unable to open files, but can protect files

Access Error: You don't have access to this application

Error: Your account or password is incorrect

Unable to protect or open files

Keyavi Desktop Application not opening

Error: User deactivated

Read-Only user can protect files

Error: Offline Access to file not available at this time!

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FAQs

What's the difference between "out-of-the-box file type support" and "native file type support" for Read-only files?

What do I do if I get screen saying "Sharing Link Validation" when opening a file?

Why should I enable native file type support?

Why can't I print my file?

What is the difference between Full Access, Edit, and Read-Only mode when protecting a file?

Why is my Keyavi-protected file not opening in the native file application?

Can I protect a file without adding authorized users or Access Time to the file?

I think my policies were changed on my file, is there a place that lists all the changes made to my file and by who?

I set the wrong time period, can I change this without creating the file again?

If I am not an administrator, can I set a geolocation policy?

Someone is attempting to open my files and being denied?

What is data owner?

When I protect a folder, is the folder protected or each file individually?

What happened to my Microsoft Add-Ins?

Can I add an Organization Code (Org Code) after I delete it?

Can I have multiple Org Codes associated to one email?

Do I need to logout to switch between profiles?

How can I change the name of my profile?

I lost my Org Code, does a new one have to be created?

I need to update my files policies, do I have to recreate the file?

How geolocation works?

How Time Period works?

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