- Keyavi Product Support Knowledge Base
- Keyavi Viewer
- Troubleshooting
Error: Location blocked
Date Published: 09/16/2022Keyavi Viewer
Keyavi Users
Keyavi Viewer requires that the location be allowed. If the location is not allowed, you will get an error message Location blocked and you will not be allowed to use Keyavi Viewer.
To allow location access in your browser:
1. Select the Map Pin in the upper right-hand corner of the browser.Note
At this time, we don't support Mozilla Firefox.
2. Select Always allow customdomain[.]com to access your location and select Done.
3. Refresh your browser and the Location blocked message will go away and you should be able to use Keyavi Viewer.